Create a Website Account - Manage notification subscriptions, save form progress and more.
If you are interested in alternate meter options, there are additional charges.Alternate Metering Options
Show All Answers
Water meters can sometimes be found in pits in older homes. The meter is not located outside. If you have a basement that has been finished, occasionally meters have been placed behind walls, in cabinets or other remodeled areas.
In some new condominiums, individual water meters are located in a utility room on the first level.
Your new meter will have a digital face without dials, and you will not see a meter reading unless you shine a flashlight into the light sensor.
If you are interested in alternate meter options, there are additional charges. Alternate Metering Options
All Ferguson waterworks installers have completed training and background checks and will have photo identification, wear identifiable uniforms, and drive marked vehicles.
If you have any questions about the person at your door, please call 1-866-241-0323 to verify the identity.
PLEASE DO NOT CALL to schedule an appointment until you receive a letter asking you to do so.
All installations are planned to be completed in 2013.
For large commercial meters, significantly more time may be required.
Once water service is restored, the installer will attempt to purse any air trapped in the service line. If some air is left in the line, you may notice a sputtering sound the first time you operate a fixture. This should only last a few seconds and will not cause any harm. The first few gallons of water may be discolored.
You can remove any additional air trapped din your line by running your cold water for a few minutes. Typically, the faucet on your laundry room tub can be opened to flush out trapped air.
The water meter is the property of the City of South St. Paul and homeowners are obligated to provide clear and unobstructed access to the water meter.
If there are boxes or stored items in the way, these items must be cleared prior to the arrival of the meter installer. The installer is not allowed to move your personal items and this may delay the installation process.
If, for any reason, the water meter has been covered by drywall or paneling, it is the homeowner's responsibility to ensure that the meter is accessible.
It is your responsibility to make sure that the meter is completely accessible and the area is well lit.
However, you should be careful not to damage the meter or allow temperatures in your basement to drop to levels that would freeze the meter during the winter months. be especially careful of your meter freezing if you have renovated and your meter is now behind a wall or panel.
You will be charged for replacing the meter if it should freeze or be damaged.